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Terms and conditions

About these terms

Last updated: October 24, 2026.

These terms apply to every service Nanoqode Inc. ("Nanoqode", "we", "us") provides to you ("you", the client), whether you order online, accept a quote or sign a proposal. If a written quote or proposal for your project says something different, the quote applies to that project.

Questions about these terms? Email info@nanoqode.com or call 1-800-361-2961 before you order.

Quotes and scope

  • Quotes are valid for 30 days and describe exactly what we will deliver.
  • Work outside the agreed scope is quoted and approved by you before we do it.
  • We need your content (text, photos, logo) and access to accounts such as your domain or Google Business Profile to deliver some services. Timelines start when we have them.

Prices, taxes and payment

  • Prices are in US dollars (USD) and exclude sales tax. GST/HST, and other sales taxes where we are registered, are added at checkout or on your invoice based on your address.
  • Online payments are processed securely by Stripe. Card details go directly to Stripe and are never stored by Nanoqode.
  • Invoices are due within 15 days unless your quote says otherwise. Custom projects may require a deposit, shown on the quote.
  • Recurring plans are charged automatically each month from the date you order, until the plan ends or is cancelled as described below.

Online orders

  • Your order is confirmed when your first payment succeeds. Stripe emails you a receipt and we contact you within one business day to start.
  • Changed your mind? If you tell us within 48 hours of ordering and before we start work, we refund your first payment in full.

Monthly website and online store plans

These plans (for example Monthly Starter, Monthly Business, Shopify store and WooCommerce store) build your website or store with nothing upfront and spread the cost over a fixed number of monthly payments, shown on the plan before you order.

  • The plan ends automatically after the last payment. We do not keep charging you.
  • Ownership: you own the website or store and its files once all payments are made. A Shopify store is created in your own Shopify account from the start.
  • Cancelling early: you can pay the remaining payments and keep the website or store, or cancel with 30 days' notice and we take it offline at the end of that period. Payments already made are not refunded (except under the 48-hour rule above).
  • What is included is listed on each plan: number of pages or products, hosting, a standard domain and updates. Extra pages, features and products are quoted before any work.
  • Third-party costs are yours: for example Shopify's subscription and apps, card processing fees and paid plugins you choose. They are listed on the plan.
  • After the plan ends, hosting can continue on a Website Care plan, or we hand the website over to you at no cost.

Monthly services

This covers SEO, Google Ads management, social media and Website Care plans.

  • Plans with a minimum term (for example 3 months for SEO, Google Ads and social media) cannot be cancelled before the minimum ends, unless we fail to deliver the agreed work. After that they continue month to month.
  • Cancel any time with 30 days' written notice to info@nanoqode.com. The current month is not refunded.
  • Advertising budgets (Google, Meta and others) are paid by you directly to the platform and are not part of our fee.
  • Nobody can guarantee search rankings or advertising results. We guarantee the work described in your plan and a clear monthly report.

Custom projects

This covers one-time websites, software, apps, design and video.

  • Payment follows the schedule on your quote (usually a deposit, then the balance before launch).
  • Design: two rounds of changes are included unless your quote says otherwise. Further rounds are quoted first.
  • Design guarantee: on design packages, if you are not satisfied with the designs before development begins, you can cancel and we refund what you paid for the design.
  • If you cancel a project, you pay for the work completed up to that point and any non-refundable third-party costs. We refund anything you paid beyond that.
  • After launch, we fix defects in our work free of charge for 30 days.

Domains

  • Plans that include a domain cover a standard domain (such as .ca or .com) while the plan is active. One-time websites include a standard domain free for the first year.
  • Domains are registered in your name (or your business's name) with Nanoqode as the technical contact. Your domain is yours: we give you the transfer code whenever you ask.
  • Premium domains (names sold for more than the standard price) are charged at cost and paid upfront. Some premium domains also renew at a premium price; you pay that renewal.
  • Domains not included in a plan are renewed at cost each year. We remind you at least 30 days before renewal, and you can cancel the renewal before then.
  • Privacy protection is included where the registry offers it.

Hosting

  • Websites we host include SSL, backups and security updates as described in your plan.
  • If hosting ends for any reason, we give you at least 30 days' notice and a copy of your website files and data (for websites you own) so you can move them.
  • We are not responsible for hosting arranged by you or by another provider.

Ownership of the work

  • Once paid in full, you own what we create specifically for you: the design, the content we write for you and the custom code.
  • Third-party software, themes, plugins, fonts and stock photos stay under their own licences, which we pass on to you.
  • Our own reusable tools and code libraries stay ours; we give you a permanent licence to use them with your website or app.
  • We may show your project in our portfolio without any confidential information, unless you ask us not to.

Your responsibilities

  • Give us accurate information and timely feedback.
  • Only provide content you have the right to use.
  • Use our services only for lawful products and services.
  • Keep your passwords and account access secure.

Late payments

  • If a payment fails, Stripe retries it automatically and we contact you.
  • Amounts more than 15 days overdue may be charged interest of 2% per month (26.82% per year) from the due date.
  • If an account is more than 30 days overdue, we may pause the services after giving you notice. We restore them as soon as the account is paid.

Problems, refunds and reviews

  • If something is not right, contact us first at info@nanoqode.com. We reply within one business day and aim to fix the issue within 30 days.
  • Refunds are given as described in these terms. We process approved refunds within 30 days to your original payment method.
  • Nothing in these terms limits your right to leave an honest review, or any other right you have under the law.

Limits of liability

  • We provide our services with reasonable skill and care.
  • Our total liability for any claim is limited to the amount you paid us for the service concerned in the 12 months before the claim.
  • We are not liable for indirect losses such as lost profits or lost data that regular backups would have protected.
  • These limits do not apply where the law does not allow them.

Privacy

How we collect and use personal information is explained in our [privacy policy](/privacy/).

Changes to these terms

We may update these terms. The date at the top shows the latest version. Changes do not affect a plan or project you have already ordered until it renews or ends.

Governing law and contact

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.

Nanoqode Inc., 6 Indell Ln, East Building 1st Floor, Brampton, ON L6T 3Y3, Canada

  • Email: info@nanoqode.com
  • Phone: 1-800-361-2961