Privacy policy

What we collect

When you request a quote, book a consultation, register for a service, place an order or contact us, we collect the details you give us: name, email, phone, company, your message and, for orders, the plan you choose and the domain you want. We do not record keystrokes, form values before you submit, or session recordings.

Cookies and analytics

We use our own first-party analytics, not advertising cookies. A random visitor ID stored in your browser lets us see which pages you view, which buttons you click, how far you scroll, your device and browser, the website or campaign that referred you, and your approximate location (country, region and city) worked out from your IP address. Your IP address itself is not stored: it is turned into a location and a one-way code. Location lookups use the free DB-IP database on our own servers. Your browser also remembers small preferences such as light or dark mode and whether you have seen our offers.

How we use it

To respond to your request, schedule and confirm appointments, deliver the services you register for, and improve our website. If you submit a form, the pages you visited before may be linked to your enquiry so our team understands what you were looking for.

Payments

When you order online, you pay on a secure checkout page run by Stripe. Stripe collects your card details and billing address and processes the payment; we never see or store your full card number. We keep a record of your order (plan, amount, date and status) and the reference Stripe gives us.

Sharing

We use trusted service providers to deliver our services: our CRM and scheduling platform (GoHighLevel), our payment processor (Stripe) and our hosting providers. We never sell your data and we do not share it with advertisers.

Your choices

Use the cookie notice, or “Cookie settings” at the bottom of any page, to accept or decline analytics at any time. Declining stops analytics in your browser. Browsers that send a Global Privacy Control signal are never tracked. You may request a copy or deletion of your data at any time by emailing us at the address below.

Retention and security

Website analytics are deleted after 180 days. Contact records are kept while we have an active relationship or a legitimate business reason. Our website and its database run on servers in Canada, with encryption in transit and for stored credentials. Some service providers, including GoHighLevel and Stripe, may store or process data in the United States or other countries, where it may be accessed under the laws of those countries.