For invoices greater than $500.00 before any applicable taxes partial payments may be requested. All payments must be cleared before the 90% of the final delivery of the project.

All custom projects come with a 30-day warranty and a maintenance service plan of $100/month can be purchased for ongoing work and changes.

Any incomplete payments after 90% of the final delivery of the project are subject to immediate payment to clear outstanding invoices and will be subject to interest charges of 2% per month and result in collections.

Any credit cards charge backs or disputes will result in a Chargeback Handling fee of $250 added to the original invoice.

You may cancel your custom project order anytime for any reason until the Project Manager Detailed scope of work review scheduled meeting.

The scope of work will be emailed to you to review and confirm so our development team can start working on the project. Your technical advisor will also review any add on options like landing pages, SEO & SMM packages, Content Writing Services etc. which are available at an additional quoted cost; these add on options can be added to your invoice at any time during the project and are due in full payment immediately.

Scope of work : Your technical advisor will quote website development charges based on efforts, time and technology. Your Invoice will be generated based on your conversation with the technical advisor and will outline details on each billable service or option. Upon successfully completing payment on the Custom Project Order your project manager will contact you within 1 business day Project Manager Detailed scope of work review scheduled meeting to discuss your small business website questionnaire, expectations in graphics, menu headers, footers, features, API, CRM Connectivity etc.

Timelines : During your quote, the technical advisor will inform you on the possible time required plus 24-48 hours required for testing and set live. This timeline does not include any domain purchase or transfer delays, hosting delays, propagation delays, unforeseen technology issues that may arise however we take every precaution to deliver our projects ahead of the timelines quoted.

Design and Graphic changes : During the developmental phase, you will participate in our Mock Review where a graphical design of the website and all its pages will be available. Upon an approval of this Mock, we will complete the custom project. Please let your Project Manager know of any changes you would like to see in the Mock, and a 2nd Mock will be prepared at a notice. We hope to satisfy all your design concerns at this stage and pending approval we will complete the custom project. 3rd Mocks will be billed at $100 Additional Cost.

Content : The site content must be provided by you or your team. Should you require copy writing services, content for the whole site can be offered as an add on option.

Hosting : We offer custom hosting packages for small and medium businesses that include custom email accounts. We can offer you a hosting package of your liking or push your project on your hosting choice. We are not responsible for the performance or any servicing of your hosting solution. We do not offer any data protection or warranties of site or server performance for third-party hosting solutions arranged by you.

Contracts : Where most of our services are available month to month, SEO, SMM & PPC services require a 3 month commitment for results. Any cancellations applicable during the first 3 month period will result in collections for unpaid months upt o a maximum of 2 months. Nano360 is an annual contract due to its heavy discounting on bulk services, any cancellations applicable to Nano360 will result in 50% of the monthly plan X outstanding term on the contract.

Nano360 : At any point after the custom project completion, you can opt in for our Premier package offering a suite of business services at a discount of 20% on the original monthly plan fee.

You agree to open communication to resolve any issue arising from this service contract and will offer us a 30 day opportunity to address any legitimate customer service concerns. Failure to do so prohibits you from an online review on platforms like Google My Business, Yelp, Facebook, Trust pilot or any defamation of the company which will result in a pursuit of a review removal; Removal/Legal Service Costs plus $500.00 administration fee will be payable by you and collected as a claim against you.